01
Acceptance of terms
By creating an account on Phlox or using any part of our platform at getphlox.com, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our platform.
These terms apply to all users — Brands, Creators, and Administrators. References to "you" apply to the type of account you hold.
You must be at least 18 years old to use Phlox. By accepting these terms, you confirm that you meet this requirement.
03
Accounts
To use Phlox you must create an account as either a Brand or a Creator. You agree to:
- Provide accurate, truthful information during registration
- Keep your account credentials secure and not share them
- Notify us immediately at security@getphlox.com if you suspect unauthorised access
- Be responsible for all activity that occurs under your account
We reserve the right to suspend or terminate accounts that violate these terms, provide false information, or engage in prohibited activities.
You may not create more than one account per role without our written permission.
04
Brand terms
As a Brand on Phlox, you agree to:
- Deposit the full campaign budget before sourcing begins — no credit is extended
- Provide accurate campaign briefs — misleading briefs that waste creator time may result in account suspension
- Review and approve or reject content submissions within 7 days of receipt
- Pay the 15% platform service fee on all creator budgets
- Not contact creators sourced through Phlox directly outside of the platform to circumvent our fees
- Comply with Nigerian advertising standards and applicable laws
- Not use whitelisted creator content beyond the scope agreed in the content rights agreement
Brands on the 14-day free trial are limited to 1 active campaign and 10 creators per campaign.
05
Creator terms
As a Creator on Phlox, you agree to:
- Provide accurate social media statistics — falsified stats will result in immediate account termination
- Deliver content that meets the campaign brief you agreed to
- Submit content within the agreed deadline
- Disclose sponsored content in accordance with applicable advertising disclosure laws
- Not accept payment directly from brands sourced through Phlox to circumvent platform fees
- Provide accurate bank account details for payouts — Phlox is not responsible for failed payouts due to incorrect details
- Grant the content rights specified in each campaign contract upon approval
Creator accounts are subject to approval. We reserve the right to reject or remove creator profiles that do not meet our quality standards.
06
Payments
Brand payments: All campaign budgets must be deposited in full before sourcing begins. The 15% platform service fee is deducted from the campaign budget on activation. Phlox uses Flutterwave to process brand deposits.
Creator payouts: Creators are paid via Flutterwave bank transfer to their registered Nigerian bank account after their content is approved and goes live. Payouts are typically processed within 1–3 business days of approval.
Refunds: If a campaign is cancelled before sourcing begins, the full budget is refunded to the brand wallet. If sourcing has already begun, the platform service fee is non-refundable. Unused creator fees are returned to the brand wallet.
Subscription fees: Monthly subscription charges are non-refundable. Downgrading a plan takes effect at the end of the current billing period.
Phlox is not responsible for delays in payouts caused by Flutterwave, bank processing times, or incorrect bank details provided by creators.
07
Content
As a Creator, you retain ownership of content you create. By submitting content through Phlox and accepting a campaign contract, you grant the Brand a licence to use that content as specified in the contract — which may include organic use, paid advertising (whitelisting), or both.
You must not submit content that:
- Infringes on any third party's intellectual property rights
- Contains false or misleading claims about the brand or product
- Violates any applicable laws including Nigerian advertising regulations
- Is obscene, defamatory, or harmful
- Includes third-party music, images, or footage without appropriate licences
Phlox reserves the right to remove content that violates these terms without notice.
08
AI agents
Phlox uses AI agents powered by Anthropic's Claude to automate parts of the influencer marketing workflow including creator sourcing, outreach message generation, content review, and performance analysis.
By using Phlox, you acknowledge and accept that:
- AI-generated outreach messages are sent on behalf of Phlox, not the brand directly
- AI content review recommendations are advisory — brands make the final approval decision
- AI sourcing shortlists are based on available data and may not be exhaustive
- Campaign briefs and creator data are processed by Anthropic's API under their privacy policy
Phlox does not guarantee specific outcomes from AI-assisted matching or campaigns.
09
Prohibited use
You may not use Phlox to:
- Engage in fraud, misrepresentation, or deceptive practices
- Create fake creator accounts or inflate social media statistics
- Circumvent platform fees by taking brand-creator relationships off-platform
- Scrape, copy, or extract data from the platform without permission
- Attempt to reverse engineer, hack, or disrupt the platform
- Promote illegal products, services, or activities
- Harass, threaten, or abuse other users
- Violate any applicable Nigerian or international laws
Violations may result in immediate account termination and, where applicable, legal action.
10
Intellectual property
Phlox, its logo, platform design, software, and AI systems are owned by Phlox and protected by applicable intellectual property laws. You may not copy, reproduce, or create derivative works from any part of our platform without written permission.
Creator content remains the property of the creator until explicitly transferred under a campaign contract. Brand materials provided for campaigns remain the property of the brand.
11
Limitation of liability
Phlox provides the platform on an "as is" basis. To the maximum extent permitted by law, we are not liable for:
- The quality or performance of creator content
- Campaign outcomes — results are not guaranteed
- Disputes between brands and creators
- Third-party payment processing failures
- Loss of data due to circumstances beyond our reasonable control
- Decisions made based on AI agent recommendations
Our maximum liability to you in any circumstance is limited to the amount you paid to Phlox in the 3 months preceding the claim.
12
Termination
You may delete your account at any time from your account settings. Active campaigns must be resolved before deletion.
We may terminate or suspend your account immediately, without notice, if you:
- Violate these terms
- Provide false information
- Engage in fraudulent activity
- Fail to pay amounts owed
On termination, your right to use the platform ceases immediately. We will process any outstanding creator payouts and brand refunds in accordance with our payment terms.
13
Disputes
These terms are governed by the laws of the Federal Republic of Nigeria. Any disputes arising from your use of Phlox will be subject to the exclusive jurisdiction of Nigerian courts.
Before initiating legal proceedings, you agree to contact us at legal@getphlox.com to attempt resolution in good faith.
For disputes between brands and creators facilitated by Phlox, we will make reasonable efforts to mediate but are not obligated to resolve disputes between third parties.
14
Changes to these terms
We may update these terms as our platform evolves. We will notify you of material changes by email at least 14 days before they take effect. Continued use of Phlox after that date constitutes acceptance of the updated terms.
If you do not agree to updated terms, you must stop using the platform and delete your account before the changes take effect.